People are a critical factor for Ascendi's success. This will be directly dependent on the investment made in people's development, integrating an innovative, ethical and sustainable vision, linking business, human capital and management.
This is the strategy that will allow Ascendi to perpetuate its brand, aligned with the Values and committed to the future.
We have a motivated and ambitious team that through excellence, knowledge and experience achieves our mission, focused on the convenience of our clients.
At Ascendi, apart from the teams that work across the entire company as part of the corporate structure, we also have operational teams whose jobs are task-specific and who play a fundamental role in our day-to-day operations. These include the following:
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Assistance and Surveillance
This is the team which patrols our roads 24 hours a day, 365 days a year. They provide travellers with support whenever necessary, helping to solve any problem that may arise on the road.
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Traffic Control Centre
This team is responsible for monitoring road conditions in real time, using a Road Telematics system with a round-the-clock connection to our Traffic Control Centre.
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Customer Support, including a service line and customer response service:
This team provides personalised face-to-face and telephone assistance, handling information requests and claims.
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Inspection Brigades
This is the team responsible for ensuring that tolls are paid.
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Tolls
The members of this team work in the toll booths, greeting customers and collecting payment of tolls.
